If your family member was entered as the Account Manager, we will need to remove the account so you can create a new one with your own information. Please call our support team to have the account removed. If your family member's prescriptions are also showing on the account, they will need to be present to grant us verbal permission to speak with you on their behalf since they are considered the accountholder.

Once the account has been removed and you've successfully created your new pharmacy profile, you can then add your family under the "Family Care" section.

Keep in mind if your family member is an adult, they will need to create their own account using a unique email address that is not shared. Please visit our "How do I add another adult?" article for more information